Cara launches domain-specific AI platform for insurance brokerages on AWS

Cara provides an AI-native solution built in cooperation with AWS to automate back-office processes for insurance brokerages, addressing manual workflows and industry-wide talent shortages. The platform targets repetitive tasks such as completing applications, analyzing policy coverages, re-keying data across systems, and relaying information between clients and carriers.

Cara’s architecture is designed for reliability, scalability, and security, leveraging Amazon Elastic Kubernetes Service (Amazon EKS) for container orchestration across multiple Availability Zones. EKS manages microservices including ingestion pipelines, workflow engines, and the inference layer, supporting elastic scaling to handle peak demand periods and thousands of concurrent users per brokerage. Each organization’s workloads run in isolated namespaces for tenant separation.

Cara’s AI capabilities are powered by large language models hosted on Amazon Bedrock, which provides access to foundation models through a fully managed API. The platform uses Bedrock for coverage and quote intelligence, application and form automation, proposal and renewal generation, and knowledge-driven workflows that reference agency-specific guidelines and carrier requirements.

Security and data isolation are foundational to Cara’s design. The platform uses account-specific deployments on AWS, with each brokerage’s data and workflows isolated within dedicated, secure workspaces. This supports compliance with industry regulations and provides auditability at the organization level. Cara also integrates with leading agency management systems and CRM tools to sync accounts, policies, and documents, reducing duplicate data entry.

Cara reports measurable outcomes for enterprise brokerages, including saving users approximately 10 hours per week through workflow automation and contextual knowledge retrieval. The platform enables enterprise brokerages to onboard within hours and launch customized workflows within days, with deployments supporting thousands of concurrent users during peak periods. Cara states it is used by hundreds of leading insurance agencies and brokerages.